Job Description
Our customer experience team consists of two professionals who are responsible for optimising the customer journey in the various countries and business units. This is achieved through a great deal of collaboration, maintaining an overview and implementing optimisations.
What are your main tasks?
- Identifying conscious and unconscious customer needs using appropriate methods (Customer Journey Mapping).
- Drawing up chain-wide improvement plans and actually implementing them with the aim of improving customer processes and customer journeys. Interpreting and prioritising customer insights and projects that arise from satisfaction measurements.
- Creating customer arenas to better understand customer needs and help colleagues apply insights in practice.
- Stakeholder management by sharing customer experiences, insights into the customer journey and concepts.
- Creating and optimising customer satisfaction and NPS measurements using Qualtrics
- Assisting, encouraging and guiding colleagues to act in a customer-oriented approach using the various CX tools available.
- Encouraging colleagues to reflect on or make changes (consultations, reports, training and/or presentations).
WHY YOU WANT TO WORK AT EUROFIBER
Eurofiber gives you confidence. This gives you the freedom to decide for yourself how to do your work and reach your goals together with your colleagues. That’s our guiding principle. You’re in the driver’s seat, so how you develop yourself personally and professionally is up to you. Countless opportunities for you to explore. After all, the better you do, the more we can all achieve together.
This means:
- A salary tailored to your talent, a bonus and a 13th month;
- Work/life balance;
- Actively develop your skills and competences through a wide range of training opportunities;
- 29 holidays a year with us, based on a 40 hour workweek.
Company Description
Get acquainted with Eurofiber: the lifeline for the digital society. We consider it as our responsibility to help shape the digital society of the future and steer it in the right direction. Thanks to our connectivity and cloud solutions we ensure, among other things, that critical organizations, such as hospitals, schools and government agencies, are always up and running.
Qualifications
This is you
At Eurofiber, you experience trust. It is this trust that gives you the freedom to decide for yourself how you want to do your work and achieve your goals together with your colleagues. That is our guiding principle. You decide how you want to develop personally and professionally. You have endless possibilities to discover this. Because the better you do, the more we can achieve together.`
You also have:
- A higher level of education in the fields of business administration, change management and/or organisational science;
- At least three years of relevant work experience in a comparable position such as customer experience manager, chain director, network director and/or chain coordinator;
- Having analytical thinking skills. Being able to get to the bottom of an issue, situation or problem by analysing and interpreting data, which is then translated into a decision, solution, conclusion or the cause of a problem;
- Qualtrics knowledge and skills.
Additional Information
READY FOR YOUR NEXT STEP?
We see talent in everyone and believe that Eurofiber is a place where that talent can flourish. Are you ready to join us? Please send us your cv as soon as possible.
Working for Eurofiber means contributing to the digitalization of our society. Being part of an organization that strives to work in a 100% climate-proof and circular way.
DIVERSITY STATEMENT
As the engine of the digital society, we play a vital role in unleashing the full potential of people. At Eurofiber diversity, equity and inclusion are at the core of that potential. Our commitment to these values are vital. We believe that different perspectives within teams help us to provide smart solutions to companies, government bodies and non-profit organizations .Therefore we would love to meet any candidate with unique skills, opinions and ideas. Those who feel free to be themselves, collaborate and learn from others. Whether you're part of our IT or Engineering team, we are looking for new colleagues who live by our core values, and who are willing to carry these out in their daily work.