Job Description
The Customer Service Manager (CSM) manages and develops relationships with a set of appointed key clients, optimizes and executes end to end administrative processes and best practices within Eurofiber and actively contributes to the development of the International Sales plan.
A broader scope involving service delivery, contract management, and P&L responsibility. It requires handling larger-scale operations, overseeing service performance, ensuring contract compliance, and driving continuous service improvements.
Key accountabilities:
- managing and building strong relationships with key clients.
- acting as a single point of contact for clients and ensuring a high-quality customer experience and satisfaction.
- working closely with internal teams to ensure customer needs are met.
- managing customer escalations and resolving issues to maintain strong client relationships.
- managing more complex, demanding global customers.
- Monitor contract performance, agree on reporting format and metrics and prepare reports on regular basis.
- Contract management, handle contract governance and P&L management of the customer.
- Ensuring clean billing as per contract and swift resolution of any issues that may arise.
WHY YOU WANT TO WORK AT EUROFIBER
Eurofiber gives you confidence. This gives you the freedom to decide for yourself how to do your work and reach your goals together with your colleagues. That’s our guiding principle. You’re in the driver’s seat, so how you develop yourself personally and professionally is up to you. Countless opportunities for you to explore. After all, the better you do, the more we can all achieve together.
This means:
- A salary tailored to your talent, a bonus and a 13th month;
- Work/life balance;
- Actively develop your skills and competences through a wide range of training opportunities;
- 29 holidays a year with us, based on a 40 hour workweek.
Company Description
Get acquainted with Eurofiber: the lifeline for the digital society. We consider it as our responsibility to help shape the digital society of the future and steer it in the right direction. Thanks to our connectivity and cloud solutions we ensure, among other things, that critical organizations, such as hospitals, schools and government agencies, are always up and running.
Qualifications
You have:
- 5+ years of experience and In depth experience in the functions of service management and/or customer relationship management or a similar role.
- strong organizational skills and the ability to provide direction to the team, used to work in an international environment and matrix management of multidiscipline teams.
- excellent verbal and written communication skills (English), ability to prepare and deliver professional presentations, also to C-level.
- an absolute customer, service and quality focus.
- a proven experience in continuous improvement activity.
- a proven experience in managing solutions for big and complex customers.
- a solid financial acumen.
Additional Information
READY FOR YOUR NEXT STEP?
We see talent in everyone and believe that Eurofiber is a place where that talent can flourish. Are you ready to join us? Please send us your cv as soon as possible.
Working for Eurofiber means contributing to the digitalization of our society. Being part of an organization that strives to work in a 100% climate-proof and circular way.
DIVERSITY STATEMENT
As the engine of the digital society, we play a vital role in unleashing the full potential of people. At Eurofiber diversity, equity and inclusion are at the core of that potential. Our commitment to these values are vital. We believe that different perspectives within teams help us to provide smart solutions to companies, government bodies and non-profit organizations .Therefore we would love to meet any candidate with unique skills, opinions and ideas. Those who feel free to be themselves, collaborate and learn from others. Whether you're part of our IT or Engineering team, we are looking for new colleagues who live by our core values, and who are willing to carry these out in their daily work.